Assistant Service Operations Officer / Service Operations Officer in Sub Custody team

Would you like to join client-centric team?

We are now looking for an Assistant Service Operations Officer/Service Operations Officer. This is an opportunity for you to grow and develop in Sub Custody area.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re a large employer in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.


About this opportunity


Welcome to the Sub Custody DK and FI team. We add value by ensuring daily settlement of securities on Danish and Finnish markets. Our main goal is to help our clients to close buying and selling equities transactions.


As the Assistant Service Operations Officer/Service Operations Officer, you’ll play a valuable role in taking care of our client’s transactions, reports, phone calls and building relationship with them.


What you’ll be doing:

  • Daily settlement of securities on Danish and Finnish market
  • Investigating, amending and matching transactions that have not settled automatically, by sending SWIFT with an error message
  • Releasing or withdrawing instructions from the market
  • Transfering of shares within the market or from Finland / Denmark abroad and vice versa (conversions)
  • Client service – we answer a lot of phone calls from our Clients on a daily basis, e-mails, Due Diligence Visits

You’ll join a team that is truly passionate about our client service! The role is based in Łódź.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.


To succeed in this role, we believe that you have:

  • ability to work in a team (team player)
  • attention to detail, clear and concise communication skills
  • pro-active approach to ensure that risk issues (both current and emerging) are escalated promptly to managers 

Your experience and background:

  • Advanced English skills (both spoken and written)
  • Finance related university degree or equivalent professional experience
  • Analytical and strong problem-solving and organizational skills

If this sounds like you, get in touch!


Next steps

Submit your application no later than 20 February 2020.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following: 

In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.

The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: 


We reserve the right to reply only to selected applications.